Privacy Policy

AcumenBTC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform at www.acumenbtc.com (the "Platform"). Please read this Privacy Policy carefully. By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

• Account information: Your name, email address, and password when you register for an account.
• Portfolio data: Cryptocurrency holdings, purchase history, prices, and transaction records that you manually enter into the Platform.
• Contact information: Messages, inquiries, and support requests you send us through the contact form or email.
• Payment information: Billing details processed by our payment processor (Stripe). We do not store your full credit card number on our servers.

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, time spent on the Platform, and interaction patterns.
• Device information: Browser type, operating system, device identifiers, and IP address.
• Cookies and similar technologies: Session cookies used to maintain your authenticated session. We do not use third-party advertising cookies.

1.3 Information from Third Parties

We receive market data, on-chain metrics, and macroeconomic data from third-party data providers to power the analytical features of the Platform. This data is not personal information.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Payment processors: We use Stripe to process payments. Your payment information is transmitted directly to Stripe and is subject to Stripe's privacy policy. We receive only limited payment confirmation data.
• Email service providers: We use email service providers to send transactional and notification emails. These providers process your email address solely for this purpose.
• Analytics providers: We may use privacy-respecting analytics tools to understand how users interact with the Platform. These tools do not identify individual users.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the services. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.

Portfolio data and transaction history that you have entered into the Platform will be deleted upon account closure. We recommend exporting your data before closing your account.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS/HTTPS.
• Secure hashing of passwords using bcrypt with appropriate cost factors.
• Secure, HTTP-only session cookies to prevent cross-site scripting attacks.
• Regular security reviews and updates to our infrastructure.
• Restricted access to personal data on a need-to-know basis.

While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies

We use strictly necessary cookies to maintain your authenticated session on the Platform. These cookies are essential for the Platform to function and cannot be disabled. They are deleted when you log out or when your session expires.

We do not use advertising cookies, tracking cookies, or third-party cookies for marketing purposes. We may use first-party analytics cookies to understand aggregate usage patterns on the Platform, which do not identify individual users.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct inaccurate or incomplete information about you.
• Right to erasure: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to our processing of your personal information for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. International Data Transfers

AcumenBTC is operated from Costa Rica. If you are accessing the Platform from outside Costa Rica, please be aware that your information may be transferred to, stored, and processed in Costa Rica or in other countries where our service providers operate.

By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email where required by applicable law.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: